FAQ

CARE INSTRUCTIONS
PRODUCT QUESTIONS
ORDERS AND PAYMENTS
SHIPPING
SPECIAL OFFERS AND PROMOTIONS
CORPORATE ORDERS AND SPECIAL OCCASIONS
LOCATIONS
WHOLESALE/FOODSERVICE
RETURN/REFUND POLICY

CARE INSTRUCTIONS

At Feed Your Soul Bakery, we believe in using the highest quality ingredients. We don't use preservatives or inclusions with ingredients that are difficult to pronounce. While your biggest concern may be having eaten your treats too quickly... we understand our fans like to save some goodies for a later date. Store your cookies and bars in a cool dry place for 5 days, or you can freeze them for up to 6 months. Because they are individually wrapped, they are easy to freeze, thaw, and serve as needed. Life is busy. Leave the baking to us!

All of our cookies/bars are individually wrapped for maximum freshness. They are perfect for on the go snacks and easy entertaining. We offer a variety of packaging options. Choose one of our signature boxes, or one of our keepsake tins (these make great gifts! Your recipient can use the tins for flour, sugar, even toys...long after the cookies are gone)

PRODUCT QUESTIONS

Feed Your Soul cookies weigh approximately 1.5 ounces. Some flavors vary in dimension based on their ingredients, but most cookies measure approximately 3” in diameter. Our cookies are made from real butter and pure vanilla. We use only the highest quality ingredients in everything we make.

Feed Your Soul brownies and bars range in weight between 1.7 ounces for the brownies and blondies up to 2.2 ounces for our raspberry bars. Bars measure 2 x 2” in size.

Please visit our nutritional page for complete information.

Yes. All of our products are certified Kosher OU Dairy by the Orthodox Union. While our Manufacturing facility is certified Kosher, our store at 14 Wall Street is not. According to the Orthodox Union’s level of certification, re-handling our products on non-kosher premises breaks the Kosher seal. All Kosher Orders are labeled with an OU symbol.

ORDERS AND PAYMENTS

You can place your order online at www.feedyoursoul.com or contact our customer service team for larger requests. (201.204.0720) If you would like to purchase our items locally, please visit our café at 14 Wall Street, New York, NY 10005. We are located inside the lobby of 14 Wall Street- directly across from the New York Stock Exchange

SHIPPING

Because our cookies and bars do not contain preservatives, we recommend enjoying them upon receipt, or freezing and enjoying them later. All of our products are individually wrapped for maximum freshness. This makes our products perfect for freezing and also for sharing. IF you are trying to ship a gift for a special occasion, we recommend you order for delivery 1 day prior to your deadline. While we don’t typically experience any delays, we are relying on a third party carrier and we do want to be sure your gifts are always on time and fresh.

This depends on how quickly you need your order and the destination of your order. Please note, Feed Your Soul Bakery ships Monday- Thursday. We prefer not to ship orders on a Friday so they avoid sitting on a truck over the weekend. If you have a “cookie emergency”, please call us! We are happy to ship your order as quickly as we can to accommodate your needs. Please note, Saturday and Sunday are not shipping/delivery days. If you are shipping for a special occasion, we recommend choosing an arrival date 1-2 days in advance. Please see are shipping info page for a complete shipping guide.

Yes! While UPS does not deliver to P.O. Boxes, they will deliver to accurate physical addresses. Please be sure to let your recipient know that a surprise is on its way if you are shipping to a hospital, university or crowded office. Your gift could sadly sit in a mailroom, on the wrong floor of a company, or on a loading dock if not properly routed.

We are very disappointed when we hear things like this. Fortunately, it is usually a simple fix. If you are shipping to a home, be sure the package has not been left at a side door. If it is an office, be sure the package is not in the mailroom. We always recommend letting your recipient know that a surprise is on the way!

While UPS does not require a signature for our packages, it is ultimately up to the discretion of the driver as to whether they should leave the package. If the first attempt is unsuccessful, a second attempt will be made, usually on the following business day. Please note- we cannot stress enough, the importance of letting your recipient know that a “surprise” may be arriving. Sometimes packages are left at a side door… or in a mail room of an office…or on a loading dock of a hospital. We want to be sure your recipient receives their thoughtful gift in a timely manner.

SPECIAL OFFERS AND PROMOTIONS

CORPORATE ORDERS AND SPECIAL OCCASIONS

LOCATIONS

WHOLESALE/FOODSERVICE

RETURN/REFUND POLICY

As our products are perishable, all food sales are final. Feed Your Soul will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Feed Your Soul is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.For more information, please feel free to contact our Customer Service team at201-204-0720 M-F 8:00am - 4:00pm EST.